How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
How does the Free Shipping work?
For individual orders over $75, you will receive free standard USPS shipping for contiguous 48 state US customers. This will not apply to any open orders, and cannot be combined with any orders made on our Facebook page.
Why is there a quarter or dime in every picture?
We use these as a quick reference to the size of the stones. Since we sell each stone individually, taking exact measurements of the thousands of stones we sell isn’t feasible for us. And sorry, but the coin isn’t included in the sale!
Are stone imperfections noted on listing?
Yes! We happily sell almost exclusively natural stones, and with that sometimes comes minor imperfections. We list the imperfections on these listings, and the price is adjusted based on the severity of said imperfection. For stones with heavier imperfections, we offer our Outlaw Section! This section in our store is great for anyone who doesn’t mind a little extra character or if you’re searching for stones with which to practice your craft at a great price!
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to Canada only at this time. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What is your return policy?
We don’t accept returns, and will not issue refunds. All sales are final! Under certain circumstances, we may make a decision to send a replacement stone or give store credit , but this is at our discretion. Remember that after we ship the package, we will not be responsible for any damages incurred due to shipping. I highly recommend insurance especially on larger packages because I have had my own stone packages look like it was used in kick ball matches or ax throwing competitions.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.